Please download and review the Neo Crucible On-Line Terms and Conditions of Sale

Acceptance / Returns: Shipments will be deemed to have been accepted by Buyer upon delivery of the said
shipments to Buyer unless rejected upon receipt. Buyer shall perform all inspections and tests Buyer deems necessary
as promptly as possible but in no event later than 14 calendar days after delivery of product, at which time Buyer will be
deemed to have irrevocably accepted the Products. Seller’s standard product data sheet and published specifications
shall be the definitive record of product attributes, materials, size and tolerances unless otherwise expressly stated by
Seller in writing.

  • Any discrepancy in shipment quantity must be reported within 14 calendar days after delivery.
  • Buyer may not return Products without a return material authorization (“RMA”) number.
  • RMAs are valid for 30 days from date
  • Buyer may not return non-cancelable, non-returnable Products.
  • Upon written approval by Seller, the Buyer may return compliant Product to Seller provided all transportation, duties, insurance and tax are paid by Buyer, and Buyer is
    subject to a restocking charge determined by Seller prior to the return of the product.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Neo Crucible